Bought a car in exchange for my old yaris, was mislead by incompetent salesman and management. Last November went to Steven Eagell in Watford after receiving a phone call on how much more they will give me for my old yaris due to high return for my old car. I was very apprehensive but went to see what they could offer me. I was quoted £234 per month for an upgrade on the yaris , by Brandon, salesman, was told hybrid would go up to 70 miles, I asked about GAP insurance, was told to add it or pay £409 upfront, I opted it to be added, my monthly quote went up to £244 per month. I was promised the car to arrive by March 2023. Didn't hear anything from them then had to chase them for my car in June 2023, no communication, no follow-up, nothing! On getting my car there was no mention that the sat nav had to be connected via my phone app. To this day it is not connecting. On calling Steven Eagell Watford, and leaving numerous messages, nobody calls back. Only by emailing head office you'd get a call from the manager at Watford branch who'd talk to you as if you are 2 years old. Wasn't listening to my conversation, cutting in and telling me that I haven't got it right! On asking him on why the amount went up by £10 a month, he had no answer. Will be contacting Ombudsman and trading standards as this place rips off customers. There is no customer training, no one has knowledge about how the finance works, even had to get my own insurance as they couldn't sort it out for first 3 days with the Toyota insurance. Absolutely should have heard the bells ringing at the time!!!!!!!!!!. Absolutely shoddy service and the place needs to close down!!!!!! Or get new manager and salesman who know their job and not rip people off.
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