I am appalled at the lack of care I received as a Toyota customer at Steven Eagel Toyota in St Albans. During a service appointment on September 23, 2022, an employee took my personal belongings in my car without permission. Despite numerous attempts to get help, Toyota's management completely ignored the situation.Only after I spent days investigating on my own, using a tracking device to identify the employee's home address and workplace, I finally recovered my stolen item from the employee’s pocket in Steven Eagel Toyota in St Albans. I wrote complaint emails and letters to the manager but received no formal reply.Their indifference and unwillingness to take responsibility is unbelievable. As a loyal, over 20-year customer of Toyota, I expected much better from a company that claims to care about its patrons. However, after this experience, I lost all trust in this dealership.I gave them every chance to make things right and explain, but they didn't care. I wanted to resolve this privately, but Eagel Toyota left me no choice but to share this terrible customer experience publicly. Let's hold irresponsible companies accountable! Maybe they are too busy selling cars and forget about trustworthiness after the sale.This was my third bad experience at this dealership, including unfixed car issues as promised before the in 2021(my first car) and incorrect paperwork with the wrong license no. leading me to purchase invalid new car insurance (my relative's car) in 2022. This is the 3rd time and unforgivable.
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