My sister in law has purchased a secondhand car from Toyota Cambridge. The whole process has been appalling. She asked me to come and look at the vehicle with her to check it over with 15years experience and working in main dealers for the past 8 year I have to say it is disgusting!! To start the car was. Not prepped from other dealer transfer even though the car had sat at the dealership for a week!!! So we turn up it has just been washed with a bucket and hose and hoovered out to a degree. We then start looking around the vehicle with the sales exec I can’t remember his name and pointing out a few bits that would require some attention all he kept saying “there’s not enough equity in the vehicle to sort all the issues out” how is that her problem you decided to discount the vehicle that much to get the sale. Still to part with £21,000 and telling the potential buyer there isn’t enough in the car to sort the items. When going around car he kept saying “its a used car for the age and the mileage” she has been pressured into the sale and the dealership have charged her £500 to guarantee that she will buy the car and it was non refundable! The vehicle was not even valeted, the alloys are dirty there’s still a mark on the rear bumper which they said would polish out and they haven’t. That dealership is a joke preying on young women to secure the sales you should be appalled!! I want this investigated and a meeting with the head of business and the sales manager!
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