2023: Steven Eagell Toyota Oxford Kidlington - the horror continues!After the change from Inchcape to Steven Eagell the service manager stayed the same and everything is as before. The level of the service and willingness to help clients stay the same poor as before (not talking about the mechanics themselves).The new general manager is just ignoring official complaints - a useless person.The new car which I was forced to buy here after my first car was killed at this place is having a faulty 12V battery and they are not willing to change it under the warranty without a very painful long process which includes me losing my time and nerves. The car was in service with them, but no one even mentioned this issue. I found out when I couldn't start my two years old car. The speed of their help forced me to buy jump start!!This place is giving a really bad name to Toyota.Oh! They are great at sales harassment.2022: My first experience with Inchape Toyota Oxford Kidlington was not very good when I brought my car for a repair. They booked it for an incorrect problem, so they did not reserve enough time for the investigation or they would not be aware of me coming in at all, etc... I was not allowed to talk to the mechanics. The communication with me as a customer was poor and there was a lack of communication between the employees too. I was repeatedly disappointed and I had to officially complain. Money were pulled out of my pocket, but the health of my car just declined.The service manager was doing everything to stop me from taking the car for a second opinion somewhere else. My car was taken apart and kept in air and I was told that it is 3K to fix the electrical issue. Basically I was forced to trade the car for a new one which I will need to pay for the following years. Then the horror continued... I paid for a special surface treatments for the interior and exterior, the label was stuck on my window, but the treatments were never applied... The 12 V battery in the new car is faulty and they are not willing to change it under the warranty without a long painful process of proving that it is faulty. Obviously the fact that I cannot start a 2 years old car which I bought from them is a normal thing, I was told it's common problem with hybrids (BS)The worst experience ever!
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the best Lexus and Toyota offers in the UK and find your nearest dealership for service and maintenance.
