I had always been a loyal Toyota customer owning over 3 Aygo’s and an IQ when I decided to try a different make of car, but after 4 years owning a Mini I decided I wanted a change and decided to come back to Toyota, as I was always so pleased plus the customer service was always amazing. I have always brought my cars from Toyota - Fort Dunlop, but as my husband and myself was passing the Solihull showroom we decided to pop in.Well after the experience I had wished I had looked elsewhere or even tried a different dealership. The whole thing from start to finish was a nightmare and so stressful, as it left me feeling extremely angry and upset.I used to love that exciting feeling you get from buying a brand new car, well they completely ruined it for me!!I made numerous calls which were never passed over to the sales person I was dealing with and on the actual day I collected my car it wasn’t ready.A manager apologised to me whilst I was waiting after I told him about all the calls I’d made which were never returned. It was at this point I was offered flowers as a way of an apology and the all important questionnaire was mentioned. I was told that if I gave them a score of 10 he would sort me out with a tank of fuel. The manager then checked to see if my car was ready… The boot liner and mats I ordered hadn’t been fitted and to top it off this particular manager had to drop me back to work whilst I waited for them to put fuel into my new car. Another thing that hadn’t been done either!!The car I purchased was in the showroom, so there was no reason as to why it shouldn’t have been ready for me to collect on the agreed date and at the agreed time too! The manger who dropped me home mentioned yet again that if I gave them a good review when the questionnaire came through he would sort me out as promised and that he would follow up with a courtesy call in a week or two.The flowers I was promised as a way of an apology never came, not that I’m bothered tbh. I did have the follow up call, but guess what?? It was to chase up my responses to the questionnaire which had been emailed to me. What a surprise!One final thing if it wasn’t for a puncture I received a few days later I wouldn’t have found out that the tyres on my vehicle were over inflated. They should be around 36/37psi and they were inflated to 52psi. It’s a good job I’m not a motorway driver!!!To say I’m disgusted is an understatement. I feel so undervalued as a customer I really do and the fact that a manager tried to bribe me for a good review is shocking, mind you they couldn’t even do that properly let alone send me a bunch of flowers. I love my car don’t get me wrong, just didn’t realise how much things had changed in 4 years.
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