I had an appointment at Steven Eagle Toyota Cambridge Coldham lane on 15th of March to program my spare key for my Toyota corolla estate and once they finished after long time waiting, one of the service team who I know his name told me that the technican who was programming my key, he lost the metal part of my key and they couldn't find it.Then they told me by tomorrow if we couldn't find your metal key we are gonna to order a new key for you, since that date 15/03 until now, they didn't send the new key for me and I tried to contact them over the phone, they didn't give any clear answer saying one of our customer service is going to give me a call back and give me an update about this issue but no one call me back and this situation happened about three times, the last time I went to the office and met with the Mathew Stone who the person was spoken to me on the first time when I went to do programming of my key and he told me we have a problem with the suppliers parts and through 28 days I promise you we will send the new metal part key into your adress and you don't have to come back again, I asked this person to send me this details by email as confirmation from them side and send email to the Toyota dealer that I bought my car from them and let them know about this details as they waiting the invoice of the cost to refund me but he didn't send anything although he promised me he gonna to do that, now and after four months now I am still waiting any reply from them, I really didn't trust them any more, my car now need regular service but I will never deal with them any more.
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