I visited Steven Eagell Toyota Oxford recently and was met by sales executive Jevahn Mckinley who provided an excellent quality service. Jevahn was friendly, relational, patient, listened to my unique needs and requirements, and found the best deal to suit me. An incredibly good deal! Jevahn remained in regular contact via email and was ready and waiting to greet me on collection of the car. Jevahn demonstrated his sales executive skills naturally which made the experience pleasant, easy, and enjoyable. Admirably, Jevahn demonstrated his learning from customer feedback as he endeavoured to provide an excellent service, demonstrating his genuine care regarding my experience. Before leaving, I was met by the sales controller Mubarik Awan, whose primary concern was my experience as a customer. This was appreciated, particularly the personal touch in hearing about the ethos of salesmanship influenced by Steven Eagell's own journey into dealership. Leading through his personal passion to 'nurture culture' and train managers from within, recognising that teaching managerial skills are important however, it is the 'value and attitude-based' ethos within the service that creates the desired staff. As a customer, I experienced this value-based ethos and left feeling personally understood, that my needs were cared for, and that I had a great deal on my new car.
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