I really can't believe it takes 19 days to post out an owners manual and a service book. To use the words of the Sales Manager on the 6th of June, "I will arrange for this to get posted tomorrow". I have been accused by the sales person that I am now waging 'war' against the dealership. Yet, they have not contested one single point of my complaint. Every single one of my issues, I have evidence for.I clearly pointed out from the original complaint that I will be posting 1 star reviews until I was satisfied that all of my concerns had been dealt with. I'm just pointing out to other prospective purchasers the truth. As a potential customer, you should expect poor performance, lack of communication and false promises.To highlight, the automated response copied below will still not deliver the promised reply:'We’re sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could send your complaint in full, including your contact details to feedbackatsteveneagell.co.uk, (I have had to remove the @ sign in line with Trustpilot rules) it will be addressed by Senior Management.' I have emailed the suggested contact and as expected, I have heard nothing.
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