We booked our car in for MOT and service in January, in August we get a call saying the service was never done (news to me!) and could we book it in for service, so we did. On the day the collection was 5 and a half hours late because they couldn’t find our house and decided instead of calling us to go back to the depot with no communication. 5 phone calls later they returned and driver told me he was sent to the wrong address, so it wasn’t that they got lost, not sure why the branch felt the need to lie but if they are going to lie it’d probably be wise to loop the driver in otherwise he’ll let the cat out of the bag. Service complete apart from an issue whereby we had a new 12V battery so they couldn’t test the battery (they fitted the battery a few months ago so you’d assume they’d have known that but there we are). Anyhow, it’s currently 7:15pm and despite being told the car was being brought back at 4pm it’s still not here and the branch is closed. Not the greatest experience. It seems with this place that when the one guy (Dan Tromans) isn’t there it all falls apart. Second time we’ve had this kind of experience. Absolute jokers.
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