Having ordered a particular Corolla, I changed my mind 6 weeks after placing the order as I wanted to have automatically retractable wing mirrors and one or two other features. The Steven Eagell sales people were absolutely fine about it but the change meant about a 10-month delay. Oliver rang me with updates at least every two weeks throughout that time. When the car finally arrived the handover was smooth and all new features fully explained. Also they helped me set up the App which enhances those features (though this took a long time, but its not their fault there’s poor phone signal at the Chelmsford showroom).They couldn't do enough to make sure it was a good experience and that I knew how to use the lovely new car and I suspect that many of the difficulties I see highlighted are perhaps often down to the higher-up bosses not providing information? Just a thought. I would thoroughly recommend both the car and the dealership.
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