steveneagell.co.uk

Steven Eagell. Duplicitous!!

My first experience with Steven Eagell 3 years ago was absolutely fine, therefore I went back in January 2023 to order a brand new Toyota Corolla to replace my old one. I specifically ordered a bi tone colour combination which I believe gives it the "wow factor" . On 7July I received an email from Toyota telling me the car had arrived from the factory and after checking would be available for collection. I was unable to collect the car until 28July, but I did pay for it in full on the 13th July . In 28 July I went to collect the vehicle. I was given the keys and led the car by the same salesman who took my original order.I was very surprised to see that the car did not have the bi tone colour scheme I had specifically ordered. I was also upset by the fact that at no point did anyone at Steven Eagell point this out , but it was down to me to do so. Upon reflection I should have cancelled the deal there and then, but stupidly I accepted the car with some small compensation. My major problem is this: I presume that a mistake in the ordering process had been made, but when Steven Eagell received my car from the factory 3 weeks before I collected it they failed to notify me of the mistake . I paid for the car 2 weeks before collection but I still wasn't told. Surely the dealership must have been aware that the car was not the colour I ordered by now!! I am now forced to conclude that I have been taken for a mug where I have been duped into accepting this car rather than risk having the sale cancelled. Well done Steven Eagell you have succeeded in palming this car off in me. I am furious with myself and with you . I will never use Birmingham branch again and I would advise caution when dealing with them

Date of experience: Jul 28, 2023