What do I say about Steven Eagell Letchworth, having happily purchased a vehicle in 2020, things seem to have gone down hill from there.What from sales staff ringing to say that I needed to call into the dealership as soon as possible for Financial Review of my PCP (despite the finance agreement actually being provided and managed by Toyota UK) and that I won't be calling in, as I live over 150 miles from Letchworth, or that I was one of five customers who qualified for a special deal, through a sales person calling to say that they desperate for my vehicle and what Toyota did I actually drive!!!!! Now don't they bother looking at my details on their system???Plus this all seems like underhand sales tactics of old, when salesmen would try draw you in with a half truth or false promise. Now have to wonder if Steven Eagell higher management actually encourage this 1990’s, early 2000’s sort of sales practice?I have been asked to contact Steven Eagell with expanded details of my frustations/review, which I now have done (24:7:23). So I'm now waiting to hear back!!!! 🤞3:8:23 Here we are, over ten days later, and I'm still waiting to hear back from Steven Eagell's.... But somehow I suspect that I never will, and their silence sort of speaks volumes as to how much interest they have in my complaint/frustrations. Now one can only conclude that they've simply grown too big to care??? Oh well, a lesson learnt on my part, as a low vehicle purchase price doesn't mean that that the dealer is interested in customer satisfaction
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