We booked a test drive, but when we got there nobody knew about it. We had to wait over an hour for someone to see us and arrange the test drive. After we had purchased the car, we paid for some additional equipment. When we phoned to ask when we could collect the car, the service department did not know about the work. We left messages for the salesman we saw to phone us. When we came to collect the car, we were told we would have to wait another 23 days for the sensors to be fitted. After 20 days we phoned to confirm when we should bring in the car. Nobody, however, knew that the sensors were to be fitted. The Sales Manager eventually said we should have to wait a further 17 days for the sensors. He claimed the firm were still waiting for the components because of a global components shortage. I am sceptical of his explanation; if it's true, why didn't they phone us to warn us of the additional delays
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