steveneagell.co.uk

Terrible experience with a recent vehicle purchase

I purchased a 2022 vehicle from a local dealership in May 2025, advertised as having only 40,000 miles, but it actually had 41,184. They claimed it had 2 previous owners, but there were actually 4. From the moment I left the lot, I encountered numerous problems: the tyre pressure system malfunctioned, the left hub bearing was noisy, and the left shock absorber failed, forcing me to pay out of pocket due to lack of available repair slots. After replacing the shock absorber, I had to fix the alignment multiple times due to ongoing left-side issues. Both a workshop and a friend noted signs of an accident, which was unexpected as I thought buying from a reputable dealer would ensure a safe vehicle. Further investigation revealed a similar negative review from another buyer, confirming my concerns about being misled regarding the car's history. I reached out to the dealership, but their responses were frustratingly slow. Despite several follow-ups and providing evidence of the issues, it took weeks for my concerns to be addressed. Eventually, the manager offered a replacement vehicle, which seemed promising. However, after a long wait, the replacement still had issues like missing mats, uninstalled dash cams, and incomplete alloy repairs. A diagnostic at another dealership revealed the alloy was faulty, posing a serious safety risk, and I had to cover the diagnostic cost myself. When I contacted the manager again, he refused to reimburse me, leaving me feeling ignored and frustrated. Overall, this experience has been a nightmare, costing me time, money, and stress, especially since I intended to use the car for part-time taxi work, which has been delayed by six months. I would not recommend this dealership to anyone—it's been nothing but a scam, with false promises and a lack of regard for customer safety. Avoid at all costs!

Date of experience: Dec 19, 2025