After years of using this service, I've noticed a decline in their customer service. They refused to accept a card payment over the phone to secure a booking, which left me stranded at the airport. When I finally ordered a cab, the driver was delayed, and I felt dismissed by the operator. The driver apologized, but the situation was frustrating, and I was dropped off further from my destination than expected. I also left my gloves in the cab. I won't be using this service again.
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