For my birthday, I decided to treat myself to a brand-new V10 trolley. After discussing with Stewart, I was reassured that it would be ideal for my local hilly course. However, when I tried it for the first time two weeks ago, it kept shutting off every few yards downhill—over 30 times, which slowed me down significantly compared to my playing partners. Despite trying to troubleshoot, the issue persisted, so I reached out to Stewart through their online platform and submitted a ticket. Upon returning home, I discovered that the battery wouldn’t charge and reported this as well. After repeatedly calling and emailing without a response, I finally received an apology and a request for photos of the battery connections five days later, late on a Friday. The following Monday, they confirmed that since I was within the 30-day window, a replacement would be sent, and I needed to pack the defective one for collection. I did this promptly, providing photos of the packed item. Now, at the end of the second week, I've continued to email and call but have received no response. I've paid Stewart for a faulty trolley and have been forced to rent motorcaddie trolleys at my club, which is unacceptable. I’m incredibly frustrated with how this situation has been handled. It's been a struggle dealing with a company over a defective product, and other reviews suggest this is a common issue, which is disheartening. I sincerely hope this matter is resolved in the upcoming week, with my product replaced and compensation for trolley rentals provided. How can they treat customers this way?
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