MY DAUGHTER MADE THE UNFORTUNATE MISTAKE OF BUYING A DOOR OF THIS COMPANY.BEING A SINGLE MOTHER OF 2 AND WORKING FULL TIME SHE ASKED MY HUSBAND AND I TO HELP HER FIND A COMPANY TO FIT A NEW COMPOSITE DOOR AS HER OLD ONE WAS INSECURE,MY HUSBAND LOOKED AT THIS COMPANIES WEBSITE BUT THE DOOR SECTION DOES NOT WORK PROPERLY SO WE HAD TO ASK FOR A HOME VISIT,LIVING 25 MILES FROM MY DAUGHTERS HOUSE WE HAD TO TRAVEL TO HELP HER ON THE DAY THE SALES PERSON WAS VISITING , THE SALES BOY LOOKED LIKE HE WAS A COUPLE OF DAYS OUT OF COLLEGE HE MEASURED THE DOOR AND GAVE MY DAUGHTER A CATALOGUE TO PICK A DOOR HE NEVER GAVE US ANY INFORMATION ABOUT THE DOOR SO MY HUSBAND ASKED ABOUT THE LOCKING SYSTEM HE SAID IT WAS GOOD HE OBVIOUSLY HAD NO KNOWLEDGE OR COULD NOT BE BOTHERED.OUR DAUGHTER WAS KEEN TO BUY LOCAL BUT WE TOLD HER TO HAVE A THINK BEFORE BUYING.AFTER A WEEK OR SO SHE DECIDED TO BUY FROM ST HELENS WINDOWS AFTER LEAVING A DEPOSIT SHE WAS TOLD IT WOULD BE 2 MONTHS BEFORE IT WOULD BE FITTED 3 MONTHS LATER AFTER NUMEROUS PHONE CALLS THEY ARRANGED A FITTING DATE WE HAD TO VISIT MY DAUGHTER AGAIN ON THIS DAY AS SHES UNEASY WITH STRANGERS IN HER HOME ,THE MAN TURNED UP 2 HOURS LATE IN A PEOPLE CARRIER ?AND STUGGLED TO GET THE DOOR OUT AFTER 4 HOURS OF SPITTING ON MY DAUGHTERS STEP AND CONSTANTLY ANSWERING HIS PHONE HE SAID THE JOB WAS DONE AND LEFT WITHOUT ANY EXPLANATION OF HOW THE DOOR LOCKS ETC.MY HUSBAND IMMEDIATELY NOTICED THE DOOR WAS VERY STIFF TO LOCK AND WAS NOT FITTED STRAIGHT MY DAUGHTER SAID SHE WOULD CALL THEM TO ASK ABOUT DEFECTS.WE LEFT OUR DAUGHTER TO DEAL WITH THIS.A WEEK WENT BY WHEN OUR DAUGHTER CALLED TO SAY TO SAY THE DOOR WAS IMPOSSIBLE TO OPEN AND SHES BEEN USING THE BACKDOOR FOR NEARLY A WEEK MY HUSBAND TOLD HER NOT TO PAY BALANCE UNTIL THEY SORTED THE PROBLEMS BUT APPARENTLY ON THE DAY OF INSTALLATION SHE RECEIVED A CALL ASKING FOR-FULL PAYMENT SHE MENTIONED THE ISSUES BUT THE WOMAN INSISTED ON PAYMENT AND WAS VERY RUDE SHE SAID SOMEONE WOULD CALL TO DISCUSS THE DOOR ISSUES.ITS NOW BEEN NEARLY FIVE MONTHS AND ST HELENS WINDOWS INITIALLY SENT A MAN OUT FOR TEN MINUTES HE LOOKED AT THE DOOR AND SAID HE WILL CALL BACK LATER STILL WAITING.MY DAUGHTER HAS CALLED THEM SEVERAL TIMES EACH TIME THEY MAKE EXCUSES FROM DENYING THEY DID THE JOB TO PROMISING THEY WILL ARRANGE A VISIT ,THIS COMPANY IS HORRENDOUSLY DISHONEST MY DAUGHTER HAS NOT USED HER FRONT DOOR FOR NEARLY 5 MONTHS SHES SPENT ALL HER MONEY AND THIS COMPANY COULDNT CARE LESS ONCE THEY'VE GOT YOUR MONEY YOUR ON YOUR OWN.I WISH WE HAD READ REVIEWS ON THIS WEBSITE PRIOR TO DEALING WITH THIS COMPANY.STHELENS WINDOWS JACKSON STREET BE WARNED
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St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
