DO NOT USE THIS COMPANY...ABSOLUTE SHAMBLES!St Helens Windows fitted a new front and back door for me in December 2020. I have had to call them back repeatedly for both doors for various different problems. I spent an entire weekend unable to open the front door and the same has happened again. It is easier to speak to the Queen of England than it is to a manager...the office staff must be on incredibly good wages to take the brunt of complaints themselves! Despite me informing them that the front door is stuck again creating a fire hazard, nobody has bothered to ring me back yet again to sort the problem. I have asked for a refund or a new replacement door but have been told by Lyndsey in the office that they don't do this.How hard is it to install two doors that actually work??And to make matters worse I have just had a call from a man in their “Legal Department” shouting at me and accusing me of slander for writing this review! He threatened that the company would sue me and that it would cost me at least £22,000! This man accused me of fabricating the video evidence I sent them of the stuck door and basically stated that I am incapable of operating a slam lock door. Extremely unprofessional and intimidating behaviour from both the Service and “Legal” Departments. My son and I are now spending a second night locked in our own house.Time to contact my solicitor I think…
Claim your business profile now and gain access to all features and respond to customer reviews.
St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
