It's a shame you can't give 0 zero stars. An absolutely shambolic company. I was looking for a new front door, chatted with the agents online back in March, all seemed professional and promising. The agent came out, measured up, we chose our door - all was good. There were some errors on the contract regarding the door shape, but I was assured over the phone that they knew it was an error and they knew what we wanted. Paid the deposit (my mistake). Told 13 week wait. Surveyor came in April, so far so good. It was an unusual shape and size door, but he seemed confident that it was fine. There are numerous houses in our street and on our estate (it's an arched door and frame). He said he'd put it into the computer and check it was OK. I heard nothing back so assumed all was well. Fast forward to July and I've heard nothing. I emailed the lady I'd originally paid the deposit to. No answer. A week later I rang and was told there was a problem, that design couldn't be done and it'd been sat on the surveyors desk. I was told he'd gone off long term sick. Fair enough it happens, but really someone should have picked up his work. I'd been waiting for 3 months for nothing. No one had contacted me. Also, I struggle to believe that it can't be done as already mentioned there are dozens of houses locally with this same style. I was promised a call back that night. Nothing. Two days later I phone again and was promised a call back from the manager. Nothing. A few days later my husband rang and was promised a new design by email that night. Nothing. The following week I phoned up to make a complaint. Was told the manager would ring me by the end of the day. You've guessed it - nothing. So finally my husband phoned and we have managed to get our deposit back, which is about the only thing they've done right. So before you come back, claiming you don't have my name on file (I've seen your generic reply to bad reviews on other sites), I am more than happy to screen shot the contract and name names. Secondly, I appreciate staffing levels have been hit by Covid, because believe or not, its affected us all - but really? Since March there has been no-one available to call me. Nonsense. Lastly, I know it was an unusual door, I even walked with the surveyor to a house down the road to show him what we wanted and was told "it should be fine", so he was well aware of the arch, but to not even offer an alternative or to contact us to discuss it, all the time sitting on our deposit, is frankly just downright bad customer services. So everyone AVOID, there are plenty of more reputable companies out there. I've now found a lovely man who is sorting it for us.
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St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
