We had a door fitted which was a good service, the problem lies when we had windows fitted:* The fitting was slow, took much longer than stated & most days the fitters had to be chased. 11-11.30am they’d finally arrive - bearing in mind it was December & limited daylight! Then of course there were the early finishes......many phone calls of complaint at the time!* the roof of our bay window collapsed when fitting the new window - only then told the ‘roof’ wasn’t their responsibility! A bit late for that! They had no referral system for a contractor/specialist to resolve the problem. - they cut the original lead along the length of the window, breaking the seal, & ripped it.- they allowed the bottom of the lead to get soaked causing a white substance to constantly drip down the new pvc window staining it.- at considerable extra expense to us we had to pay for another company to fix the problem caused by Sthelens.- at the time we were assured they would resolve any stains - they haven’t.- there has been no response to emails forwarded - disgraceful- we still have some of their tools, they have been told twice but obviously can’t be bothered to collect.- certainly not a company we’d recommend! A pity this site doesn’t allow the uploading of photos!!
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St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
