Here we go again, almost two years onand I’m still fighting trying to get our faulty windows replaced, because obviously repairing isn’t working. They open from the bottom and it looks like the arm isn’t strong enough to hold the windows, that’s why they keep dropping and banging on opening and closing, will they replace them? absolutely not, they’ll spend more money after money though trying to patch the obviously faulty windows up. I’m not being bitchy when I say this, but their after sales care is horrendous, you’re made to feel intimidated and a nuisance over a job THEY! did badly, so in all honestly pay that little bit more, in the end you’ll be glad you did, save you all the time and stress fighting and getting a solicitor involved like we’ll be having to do now. All the stress making me really ill too. Buyer beware is the only advice I can give.Update, they’ve sent someone who knows what they’re doing to glue, sorry “bond” the glass apparently this’ll do the trick. Thing is, this is what the boss did last year, the exact same thing and promised me this would solve the problem, days before it dropped again so let’s see how long this resolution lasts.So....they glued our window and now it’s only catching slightly, now you can’t close it flush though when not locked, when just pulled too it bounces out a centimetre, am I surprised? absolutely not. Our poor kitchen window has been drilled in to by fitter, glued by the boss, pieced together, prodded and poked for two years and they’re still not worth a quarter what we paid. We’ll be getting a lump sum of money off our pensions next year and the first thing I’m going to do is get these windows ripped out, replaced and buy them again from someone else and I’ll make sure I do my research, and make sure the fitters are vetted by the company not just two men (one looked pension age) shoving the job in to two days, when there should’ve been three men on the job if they want it done in two days. Do your research, it will save you a lot of time, stress and anxiety.
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St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West.
Our continued success has come from developing relationships with our customers and suppli...
