The level of customer service was extremely disappointing, with missing items, contradictory information, and disrespectful communication. This experience was so frustrating and confusing that I feel it's important for potential customers to be aware of what they might face. Here's a timeline of my issues: I placed my order on October 16th. On October 24th, I reached out via social media for a shipping update, providing my order number, but they asked for the same information again instead of responding. On October 25th, they claimed an update had been sent via email (which I never received). They mentioned my order would ship the week of November 9th and that a free extra bag would be included, as part of the offer. When I pointed out the lack of email updates, they ignored my concern and asked if I preferred split or full shipping instead. On November 12th, I inquired about the shipping details: when it would ship, which courier would be used, and for the tracking number. None of my questions were addressed; they just repeated their previous question about shipping preferences. On November 22nd, I reiterated my desire for the full order together and reminded them that the shipping date had passed, yet still received no clear response. On November 23rd, they informed me that one of the items was no longer available, but they didn’t clarify which. I suggested a replacement and attached an image, which went unanswered. Later, they contradicted themselves by stating they did have the item available. I again requested tracking details, which I never received, and the communication became increasingly confusing. On November 24th, they claimed my order was ready to ship and that I would receive tracking soon, but I never got any tracking information before the package arrived. Finally, on November 29th, the package arrived, missing one of the six items and containing an incorrect color/print for one item. When I asked about the missing item, they did not respond. Despite my efforts to clarify the situation, their replies only contradicted previous messages. The final communication was both rude and concerning. When I mentioned leaving a negative review, their response was dismissive, suggesting I shouldn't do so if I wanted a replacement bag. Key Issues Faced:
• Missing item with no explanation
• Wrong item/color received
• Numerous ignored inquiries (tracking, courier, missing item, shipping date)
• Claims of emails that were never sent
• Conflicting stock information
• No tracking provided
• Repeated questions despite previous answers
• Poor, confusing communication throughout
• A rude final message suggesting I shouldn't leave a review In conclusion, this has been one of the worst customer service experiences I’ve encountered with an online retailer. The communication was confusing and often dismissive, leading to a missing item, an incorrect item, and a rude final message. I hope this review helps others make a more informed decision before purchasing.
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