I appreciated my interaction with Zoé in regards to my order which never arrived. She was professional, understanding, and fast in making the situation right. I was impressed with her customer service!
My only "complaint" is that I contacted the company twice before it appeared that someone looked more closely at the situation (I received responses to my emails, but they felt automated). A day after I received the 2nd email, Zoé initiated contact with me and quickly handled the situation by looking into it more closely and making sure I would receive my order as soon as possible.
Overall, I appreciate how the situation was handled and highly recommend the company.
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