AT LEAST I RECEIVED MY ITEMS. I'M FROM LATAM. HERE'S A SUMMARY OF THE ISSUES WITH THIS PURCHASE: 1: THE NIB OF MY PEN IS OFF-CENTERED, WHICH MIGHT NOT BE FIXABLE. I AVOIDED BUYING DIRECTLY FROM THE MANUFACTURER TO SAVE $67, CHOOSING A REPUTABLE STORE INSTEAD, HOPING FOR A WORKING ITEM ON THE FIRST TRY DUE TO THE DIFFICULTY OF GETTING PRODUCTS HERE. EVIDENCE CAN BE FOUND HERE: imgur com/a/YP3j0Kq (ADD A DOT BETWEEN THE R AND THE C) 2: I WAS SUPPOSED TO RECEIVE FREE SHIPPING, BUT WHEN THE PACKAGE ARRIVED, I WAS CHARGED $50 FOR HANDLING ON MY $250 ORDER, IN ADDITION TO THE TAXES I HAD ALREADY PAID. CUSTOMER SERVICE RESPONDED TO MY INQUIRIES, BUT THEY SEEMED UNINFORMED ABOUT THE SITUATION. I REQUESTED THEY CONTACT UPS, BUT THEY DID NOT. I ONLY LEARNED ABOUT THIS EXTRA CHARGE THE NIGHT BEFORE DELIVERY, SO I HAD TO FIND THE FUNDS QUICKLY TO AVOID MISSING THE PACKAGE. THIS ISSUE WAS MORE ON UPS'S END... 3: I REQUESTED CAREFUL PACKAGING DUE TO THE DELIVERY LOCATION AND THE INKS INCLUDED, BUT WHEN I OPENED THE PACKAGE, THE INKS WERE NOT PROTECTED BY BUBBLE-WRAP, AND ALL ITEMS WERE MOVING AROUND IN THE BOX. THEY ONLY INCLUDED A FOLDED PIECE OF PAPER, WHICH DIDN'T PROVIDE MUCH PROTECTION... 4: I HAVE BEEN WAITING OVER A YEAR FOR THIS SALE, BUT MY ITEM WAS EXCLUDED (UNLESS YOU CONSIDER THE OTHER ITEM THAT WAS SPECIFICALLY NOT INCLUDED). IT WAS ALREADY ON SALE, THOUGH IT WAS SIMILAR IN PRICE TO ANOTHER STORE. I NOTICED THAT OTHER STORES APPLY SALES TO FINAL COSTS, INCLUDING DISCOUNTED ITEMS. ON TOP OF THAT, THIS PEN WAS $67 CHEAPER AT THE SOURCE. SO, WITH 4 POINTS DEDUCTED, THE FINAL RATING IS 5-4=1 STAR. PLEASE KEEP ME UPDATED ON HOW I CAN HELP YOU IMPROVE THIS EXPERIENCE.
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Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project.
Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products.
We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship.
Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.See more
