Communication from the very beginning has been quite inconsistent and often vague. While I understand that the merger between St. Modwen homes and Miller homes may have contributed to some disruption; we had still expected a higher level of communication and attention, particularly as our purchase sat between the two organisations during the process. I would have thought that customers like us, that bought between the merger would have been more carefully considered. We also feel that this process has not been entirely fair, and at times we have been rushed to complete important steps. For example, we were only given one day's notice for our first fit appointment, which meant that neither myself or my partner could attend. We were assured that photos or a video of the appointment would be provided, but we have still not received these. This is consistent with the wider issue of the IT system, to which we have never had access to throughout the process. And for reference, we have only been called in for our home demo/snagging on the 8 of December, which we feel is quite close to our completion day on the 12 of December. We're hoping that this does not delay our completion day further. Our most pressing concern, has been the specification of the house itself. We discovered by many of our swing-by's that the property was not being built to the specification originally shown to us by Mercedes. Although we are grateful that this has since been resolved and that the house will be and has been built to correct specification shown, it is worrying that this discrepancy was not communicated to us. Had we not raised these issues, nor been aware that changes had been made without our knowledge, we would have been purchasing a home that differed significantly from what we had agreed to buy. Overall, this process has been far from ideal. We do understand that there have been challenges on your side, but we're disappointed with how several aspects have been handled. Despite this, we're looking forward to finally moving into our new homes, and we would welcome a further discussion to see whether anything further can be resolved or if any compensation may be appropriate given the circumstances. If it even more disappointing that even now after we have moved into the property that St Modwen continue to do a terrible job. Having been promised that we would get a visit from the customer care team to address any snagging issues, it has now be 1.5 months and we have had no correspondence from anyone regarding this. Very disappointing and would not recommend St Modwen to my worst enemy.
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St. Modwen Homes is an established housebuilder, known for building high-quality family homes and providing excellent customer service. For us, it’s always been about more than just building houses. We care about turning spaces into places that allow people and communities to thrive. When we set about building our homes, we always begin with the same four principles in mind - modern living, future sustainability, considered design, and community. These principles create a distinct home that enhances and benefits your lifestyle.
Do you like the idea of a house filled with light, interiors designed for you, living more sustainably and being part of a warm, connected community? Then a St. Modwen home may be perfect for you. With developments located across the UK, when you’re ready to make your move, we look forward to welcoming you.See more
