Dear Customers serviceYou often reiterate the same points mechanically. It's unfortunate because it seems there's a lack of attention to the details in my messages, leading to responses that are somewhat off-topic.First of all, I kindly ask you not to claim that I came to defame or lack honesty. In the third paragraph, I clearly state the misalignment of the box faces due to an error in the design that I made. It's possible that the French language might make this less evident, but the main point remains. However, that is not at the core of the issue. The problem lies in the fact that I never approved the launch of the box production, and I did not have the opportunity to verify the template before production. When it comes to printing something on any material, it is imperative to send a press proof document for the client to approve what will be printed. In your case, there is an online procedure, but unfortunately, it does not appear to be activated yet for customizing boxes, unlike that for bottles. I reiterate that I did not approve the production of the boxes. You made this decision on your own, and according to Federica, your design service does not verify designs. Thus, I maintain that you are at fault, and it is crucial to allow the client to approve the template before the launch of production, especially when dealing with 200 pieces. This holds true regardless of your business model, despite what your general manager, Davide Quagliuolo, might mistakenly believe.When I raised the question of why I shouldn't simply cover the chassis costs, as that seems to be the point of contention, the answer was evaded. Instead, I was told that the only option was to place a new complete order if I wanted to change the template. Otherwise, a free reprint was suggested, but with the same template. Allow me to emphasize that this demonstrates a lack of transparency. Let's not forget that your boxes had questionable quality with various defects. Initially, despite visual evidence, you denied these quality issues. It was only after sending back the 200 boxes that you admitted that, strangely, the sample from your lab might be without flaws, but the 200 boxes you sent were indeed flawed.Regarding the droppers, I explained the situation in detail, but I fear you may not have understood everything due to the French language.By the way, I just noticed something interesting. A few days ago, all droppers were still in stock, and today, none are left. I hope you take this opportunity to update all photos to avoid misleading customers. As an e-commerce site, you have the responsibility to reassure customers by adhering to your own procedures, minimizing errors, and being transparent.In conclusion, as your general manager, Davide Quagliuolo, so aptly expressed, it seems you prioritize speed over compliance and quality. Customization for boxes appears to be a service you do not handle correctly. Perhaps this is something you recently added, explaining why your process is so incomplete and non-compliant. Whether you accept criticism or not is your concern. However, I want to remind you that I have all the exchanges and actions I have taken to find a solution to support my statements. Under no circumstances will I accept you claiming that I am defaming you.PS: I was able to locate the Stocksmetic Packaging Google Business page by searching for "Stocksmetic Packaging". It's worth noting that this information might be helpful for others looking for the company on Google. Don't forget "packaging after Stocksmetic
Claim your business profile now and gain access to all features and respond to customer reviews.
