I exercised my legal right of withdrawal within the EU 14-day cooling-off period via the official “Start Return” option. No confirmation. No return label. No response.
Emails were not monitored. The return flow provided no alternative contact channel. There was complete silence while statutory deadlines were running.
It took weeks and escalation across multiple platforms before anyone acknowledged my case. Only after public escalation did Specialized Support finally respond and process the return.
The issue was not the return itself — it was the unacceptable lack of communication. Customers should not have to escalate publicly to exercise a basic legal right.
This process needs serious improvement.
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