I have been very disappointed with my experience using Stok.ly. Unfortunately, the level of support provided has not met my expectations. When facing issues, I found it extremely difficult to get the help I needed, even after multiple requests for a call to walk me through the system. Problems that should have been resolved quickly dragged on for more than a month without a clear solution.Communication was slow, and I often felt left without guidance, which made the platform frustrating and stressful to use. I expected a much more supportive and responsive service, especially when dealing with essential integrations like Xero.Overall, I cannot recommend Stok.ly based on my experience. I eventually decided to cancel my account as the system became too complicated to manage without proper assistance. I am still a customer and I am not happy the service, that I have received. My account manager is Jacob and I have been a customer since 2020 and the service is getting worst by the day. I want to speak to someone is it difficult to get through to them is all based on email after email. I am tired of email and I am still paying a service that I am not receiving, with I am also considering to take it to fair trade. I have been a customer since 2020, and Jacob is my current account manager. Unfortunately, the standard of service has declined markedly over time. Despite continuing to pay in full, I am not receiving the service promised.Reaching anyone by telephone is proving near-impossible; every query is met with yet another email, which is both frustrating and ineffective. I would appreciate a prompt call to discuss my concerns and agree a path forward.If this matter is not resolved swiftly, I will have no option but to escalate it, including a possible referral to Trading Standards under the fair-trading provisions.I look forward to your urgent response.
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Order management, warehouse management and product information management, in the cloud, for B2C and B2B retailers and wholesalers.
Epos, multichannel eCommerce, telesales and field sales.
Transition to a paperless warehouse with Stok.ly and benefit from the best Android warehouse app on the market.
Use barcode scanning to improve the speed, accuracy and accountability of daily tasks.
Cut pick and pack errors to under 1%.
We integrate with all the major cloud accounting platforms, all couriers and freight and offer custom reports and dashboards.
Manage complex composite and bundle items.
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