Review Time
We operate a retail and wholesale business with multiple locations and have utilized a certain platform for around 5 years. However, after a recent takeover, we decided to transition to a new system. We needed a modern retail management ERP compatible with Shopify that could provide essential B2B features like trade pricing, quotes, and account management. After exploring options like another platform and a different service, we found that none met our requirements effectively. Just when we were about to lose hope, we discovered a new platform. What a refreshing change! The interface is user-friendly, it integrates seamlessly with Shopify, and it is designed specifically for retailers managing inventory. The AI tools save us countless hours each week by automating tasks such as writing product descriptions, updating prices, restocking, and generating purchase orders. The accounting integration has simplified our processes and minimized repetitive tasks. We appreciate the outstanding support during our onboarding; although we faced some challenges, the team was incredibly proactive in helping us prepare for the busy holiday season. I’m thrilled to say that the platform has functioned flawlessly over the past three months. I highly recommend it!
We run a retail and wholesale business with shops. We have been using orderwise for about 5 years but unfortunately things changed when they were taken over. We now use Shopify and Shopify pos and needed a modern retail management ERP that could handle Shopify and deliver all the b2b functionality we needed including trade pricing, quotes and account management. We looked at brightpearl and unleashed but neither ticked all the boxes. Neither really handled Shopify the way we needed. We had just about given up when we found Stok.ly. What a breath of fresh air! The platform is really easy to use, has an excellent integration with Shopify and is actually built for retailers who have shops and move stock around. The AI tools save us hours each week, writing product descriptions, updating pricing, replenishing stores and creating purchase orders. The sage accounting integration has also made life a lot simpler and reduced duplication of jobs. Thank you to the Stok.ly team for the excellent support while onboarding. We had a few challenges to get over but they were really proactive in helping us get live and ready for the Christmas peak. I’m really pleased to report that Stok.ly worked like a dream over the last 3 months. Highly recommend!!!
we reviewed a number of systems including Brightpearl, orderwise and cin7 and found Stokly to be the best choice for our b2c and b2b retail and wholesale business. the AI features save our teams hours every week, especially the AI forecasting and purchasing features. we would like to give a special mention to luke for managing our onboarding with such great attention to detail and jake in support during our first few weeks live. if you are looking for a flexible, seamless order management, warehouse management system that makes life easier and saves time, stok.ly is a great choice. highly recommend
The system itself is great, what the system does is far superior to other systems that we have used. We have had a few issues with support over the past year, which is why its 4 stars. Recently, support has got a lot better, so fingers crossed, moving in the right direction, Stok.ly have taken on board everything i have said, and have made improvements, so its a 10/10 from me The system is reliable, there has been no major issues since ive joined, and has been a stable platform. Stok.ly is enabling us to grow as a business, make our life easier and to get orders shipped asap. The handhelds make our life easy by going around picking orders and dispatching them, with locations on every product, our day is now like clockwork, leaving us time to be able to perform other tasks. There is a few improvements that i have suggested, and i hope they get implemented. Overall, if your thinking of joining, then its definitely worth it and you wont regret it, With new features that Stok.ly are implementing, i feel that Stok.ly is the platform that will take our business to the next level!
I have been very disappointed with my experience using Stok.ly. Unfortunately, the level of support provided has not met my expectations. When facing issues, I found it extremely difficult to get the help I needed, even after multiple requests for a call to walk me through the system. Problems that should have been resolved quickly dragged on for more than a month without a clear solution.Communication was slow, and I often felt left without guidance, which made the platform frustrating and stressful to use. I expected a much more supportive and responsive service, especially when dealing with essential integrations like Xero.Overall, I cannot recommend Stok.ly based on my experience. I eventually decided to cancel my account as the system became too complicated to manage without proper assistance. I am still a customer and I am not happy the service, that I have received. My account manager is Jacob and I have been a customer since 2020 and the service is getting worst by the day. I want to speak to someone is it difficult to get through to them is all based on email after email. I am tired of email and I am still paying a service that I am not receiving, with I am also considering to take it to fair trade. I have been a customer since 2020, and Jacob is my current account manager. Unfortunately, the standard of service has declined markedly over time. Despite continuing to pay in full, I am not receiving the service promised.Reaching anyone by telephone is proving near-impossible; every query is met with yet another email, which is both frustrating and ineffective. I would appreciate a prompt call to discuss my concerns and agree a path forward.If this matter is not resolved swiftly, I will have no option but to escalate it, including a possible referral to Trading Standards under the fair-trading provisions.I look forward to your urgent response.
Having had a terrible experience with a different vendor, we engaged with Stok.lyThey were very clear on what the system could and could not do, which was refreshing, as opposed to ‘selling the dream’ Iain headed up our initial approach, we were handed over to the implementation team after the project had been scopedWe were mainly integrating with a very bespoke Magento platform, which did create some challengesThe team were very supportive and adapted to our needs with a very open mind, helping us overcome the vast majority of our challenges and integration issuesWe feel we have a good working relationship with the team Support requests are dealt with pretty quickly and the system is stable and reliableThere will always be issues with any system, but the guys don’t hide when this happens and promptly resolve
We’ve recently onboarded with Stok.ly and couldn’t be happier with the experience. James and Adam, in particular, have been exceptional throughout the onboarding process, guiding us seamlessly despite the complexity and breadth of our businesses—spanning both B2B and B2C across multiple platforms.The support we’ve received has been outstanding, with the team demonstrating a genuine commitment to problem-solving and delivering tangible outcomes. After struggling with an outdated ERP system for years, working with Stok.ly has been a breath of fresh air. Highly recommended!
We moved over our stock management and fulfilment systems to Stok.ly in July 2024 from the very poor Cloud commerce Pro.We were assigned a project manager to ease our transition from our previous provider and complete the required onboarding process. Adam was great in getting us moved across.We are still pleased with the decision we made to migrate to Stok.ly. A big thank you to Iain, Adam and Jacob for their assistance.
Excellent inventory management system, superior to many other systems but not as expensive. I love that you scan a barcode to receive the delivery. Adam was invaluable and patient throughout the onboarding process. We went live In November 2024 (just before xmas) and stokly didn't let us down. I would highly recommend this to anyone out there. Big thanks to Adam, Iain and Jacob for all their help.
Ive had the privilege of working alongside Iain, James and Adam who have helped me move not just 1, but more than 8 companies to Stok.ly. Over the past 5 months, the Stokly team have provided me with all of the knowledge and experience to make such a big system migration possible. Stok.ly itself is an easy to use system which connects to all of our Websites and Marketplaces across multiple companies in our organisation. This was a lot more complicated in our previous system.The feedback I have recieved from my collegues and warehouse members of staff have all been positive and Stok.ly have always been there for assistance.Couldnt recommend them enough!
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Order management, warehouse management and product information management, in the cloud, for B2C and B2B retailers and wholesalers.
Epos, multichannel eCommerce, telesales and field sales.
Transition to a paperless warehouse with Stok.ly and benefit from the best Android warehouse app on the market.
Use barcode scanning to improve the speed, accuracy and accountability of daily tasks.
Cut pick and pack errors to under 1%.
We integrate with all the major cloud accounting platforms, all couriers and freight and offer custom reports and dashboards.
Manage complex composite and bundle items.
Fast listing tools and editing tools.
Create custom documents and labels.
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