I placed an order for a bassinet but never received a confirmation email. It’s supposed to arrive today (based on the estimation when I did the purchase), yet I haven’t received any updates about shipping or delivery.
I tried contacting customer service by email, but they simply told me to use the website instead. On the site, I was only able to speak with an unhelpful chatbot that didn’t resolve anything.
I’m currently at the maternity ward and have no idea if or when I’m going to receive the product. The lack of communication and proper customer support is extremely frustrating.
Will update later with further developments
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Stokke® is a Norwegian success story. Established in Ålesund in 1932, Stokke® today exclusively devotes itself to developing products for babies and young children, all designed in the best interest of the child. Tripp Trapp®, our iconic highchair since 1972, is the most important product. From this core we have expanded our portfolio and now offer the most complete range of premium baby products globally.
Our unique and innovative solutions are sold worldwide. Stokke® is focused on long-term growth, based on a strong, sustainable brand. Located in Ålesund and Oslo, with offices in Europe, US and Asia, we can also offer a truly international work environment.
To reach out to us directly in case of a customer support case, please visit us at https://www.stokke.com/DEU/de-de/contact-usSee more
