I ordered a mailbox from Stonemore Home that arrived damaged and visibly flawed — including dents, uneven powder coating, and a warped side panel. I submitted a return request the same day it was delivered, well within their 48-hour damage reporting window. Despite this, the company refused to offer a full refund and instead kept offering partial refunds (10%, 15%, then 20%) along with suggestions to repair the brand-new item with touch-up paint.I made repeated, polite attempts to resolve the issue and return the product, but Stonemore Home refused to honor their own return policy and never provided a prepaid return label or proper instructions. I ultimately had to dispute the charge through my credit card company.Their products may look good online, but if anything goes wrong, don’t expect them to stand behind it. Extremely disappointing experience — I won’t be ordering from them again.
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Stonemore creates secure, stylish anti-theft parcel boxes designed to protect your deliveries and enhance your home’s curb appeal.
