Buyer beware! The product itself is good. However, the customer service is nonexistent. They over promise and under deliver. When I ordered the mailbox it stated it would be there in two days. However, I didn’t receive my mailbox until over 2 months later. They stated that I would receive the mailbox, two keys, and an e-book for installation. When the mailbox arrived, there was no ebook and only one key. The red flag for outgoing mail was also missing.When I contacted Customer Service via email (there is no contact phone number) I was asked a bunch of questions about how my package arrived and what was on the box. It’s almost like they’re using a third-party distributor and have no idea what’s in the box. They stated it was promotional to get two keys, which is a joke and a lie. They emailed me the e-book and told me they didn’t have any red flags in the warehouse. I have now had the mailbox installed for 2 1/2 weeks and still haven’t received a red flag. Numerous emails have been sent to which they keep making excuses and don’t send a flag. Now checking their reviews, you can tell they are fake. All of the reviews are by anonymous users. They also offer you $100 back on your mailbox if you write a five star review with a video on how to use their product. I highly regret purchasing from them.
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Stonemore creates secure, stylish anti-theft parcel boxes designed to protect your deliveries and enhance your home’s curb appeal.
