This purchase started out rough because one of the zipper pulls broke off as we were undoing the jacket for the first time out of the package. With the zipper pull broken completely off we couldn't even zip the jacket! So I sent a message to the company and, I must say, the customer service has been outstanding! They immediately apologized for both the issue and the inconvenience and are sending a replacement for completely free. I am concerned about the zipper on the replacement but hopefully the one that broke was a fluke. The jacket does seem really nice otherwise so I'm certainly willing to give it a shot! And knowing how excellent the customer service is makes me feel a lot more confident!
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