Where do I start?
Firstly, we had to wait 5 months after saying yes to the property to be able to move in due to having to make it suitable for us to live in. When we moved in the place was covered in mold and smelled of urine everywhere we have tried everything to get the place to look and smell nice.
We got given a ground flat with a shower room which was covered in mould and the lineal was cut and filling up with dirty stinking water. Every time we tried to take a shower the whole room would fill with water which ended up leading out into the hallways which I wrecked the new flooring. We had reported this and the staff member on the phone was very rude and said if we are not disabled then it’s not really an issue that needs to be quickly resolved we have been givin a date for someone body to come out which in a months time. We also reported the shower was hanging of the wall and spraying out water and according to stone water it is no an issue. The doors in every room are damaged and it’s our responsibility to replace them. Our front door doesn’t shut properly as it has been previously kicked in by the recent tenant before us and none seems to care that is unsafe. The windows in every room don’t shut properly or the handles of the windows are falling off. I think this is absolutely disgusting expecting us to pay our rent on time but won’t resolve the issue. You need to sort your so called charity out this is outrageous!!!!
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Stonewater is one of the largest social housing providers in the UK. We offer homes for social and affordable rent, shared ownership, supported living, and retirement living.
