stopandshop.com

1.3
1.3 Based on 21 reviews

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Scott Butler
Don't trust their delivery service

In-store Stop & Shop is great, but their delivery service is nothing but a bait-and-switch scam. They wait until 2-3 hours after you can no longer cancel your order to tell you what they'll actually deliver and what's conveniently out-of-stock. But they still charge additional delivery fees based on what you ordered, not what they actually delivered.Today I ordered $150 worth of groceries, and agreed to pay an additional $30 in delivery fees and a tip for the driver. Three hours after my order was "finalized" they informed me that they were only delivering $17 worth of groceries. But they still charged the full $30 in additional fees. Last week I ordered chicken legs that were on sale, and a couple of bottles of soda. Hours after my order cut-off, they emailed to say that the sale items were out of stock. They delivered the soda, but still charged the full delivery fees and driver tip as if they had delivered fifty pounds of chicken.Well, they got me for the last time. Their prices are great, better than the warehouse club for some items, but that only matters if you can actually get the items you order. Their order policies amount to nothing but a bait-and-switch scam, and I'm dome being scammed.

1
Date of experience: Aug 21, 2025

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