Review Time
I visited the store on December 31, 2025, at a location in the Bronx. I had three cases of glass bottles and other groceries, totaling $186.00. I requested assistance from the service desk, but they provided no help. When I approached the manager near the exit, she informed me that no one was available to assist with my items. I was parked right in front near the pickup area and had to ask a stranger for help. As a senior citizen with a disability and limited walking ability, this was quite frustrating. It was my first time shopping at this location, and I've never encountered a store that refused to assist. I usually tip workers who help me.
I was shopping at Stop&shop on December 31,2025 at Bartow Avenue in the Bronx.. I had three cases of glass:bottles of Saratoga Spring Water and other groceries I spent $186.00. I asked the Service Desk for help since I could not lift 3 cases into my car. They gave me no help. I then asked the manager near the exit door . She told me she had no one to help me with the cases. I was:parked right in front near pick up area. I had to:ask a stranger in lot to help me I am a senior citizen and disabled. Ihave very limited walking ability .:This is the first time I shopped in this store x I never had a store refuse me help. I always tip the workers that help me.
They have a new system where each item/bag has to be scanned. Having learned from experience, I always ask if they have scanned. They say yes, but inevitably I have to drag the stuff outside because they have not scanned them. Never again
I am a frequent shopper at the North Andover Stop & Shop. I was accused of not paying twice in the last 3 months. I had the receipt in the bag the first time, but forgot to pick it up the second time. In both cases, the manager, Rolando Mendez, was arrogant, obnoxious, condescending, and the least bit apologetic. All he said was " you are set. The second time, the bagger called me from across the parking lot to tell me that I had walked away. How can this happen? Racial profiling. Rolando grabbed my camera and won't give it back. I was thoroughly humiliated. Are there legal actions I can take to prevent this from happening again?How can this happen, the checkout person accusing the shopper of not paying without absolute certainty?
The location in Atlantic Avenue Ozone Park, NY. I've always had great service through instacart. Today was an exception. Not only was the order rescheduled due to short staff, when I finally pick up the order the next day, the person dropping off to my car gives me 5 bags out of of 11. People now day should be supervising, young people, they are not paying attention.Please make better choices in hiring. The fact I went twice when I'm not feeling well is very discouraging.
Placed an order for delivery through Stop and Shop's app which was delivered to the wrong address. After arguing with 2 employees (including the manager) that yes, they do indeed offer delivery through their app the manager stated that it was my responsibility to contact thier outside delivery vendor to fix the issue. One he was convinced that it was in fact his responsibilty he made some phone calls resulting in me still having to handle the problem on my own. Stop and Shop's corporate offices confirmed the order went to the wrong address. 8 days later I'm still waiting for a refund. Absolute terrible company with horrible customer service that offeres no actual solution to the problem that they caused.
I had an order of over $400 worth of groceries with specific request of hand deliver to me only still be delivered to the wrong address and I was left with no groceries and the full amount charged to my bank account. I was told to wait 7 to 10 business days for the refund but make it make sense. I am now an instacart customer and would no longer trust stop and shop delivery with my future orders.
Koninklijke Ahold Delhaize N.V., commonly known as Ahold Delhaize, is a Dutch-Belgian multinational retail and wholesale holding company.Do you really want a foreign country running you food supply.In 2025, investigations are ongoing into the store's pricing practices why in the world would you make customers scan at entry of store for sale prices. Oh that is so you can make customers not get sale price. great policy this is why stores are closing and amazon is killing you. People are waking up to your tactics.sitejabber_com_reviews _stopandshopdotcomThey are still into this too see below boycottstopandshop_pages_diversity
In-store Stop & Shop is great, but their delivery service is nothing but a bait-and-switch scam. They wait until 2-3 hours after you can no longer cancel your order to tell you what they'll actually deliver and what's conveniently out-of-stock. But they still charge additional delivery fees based on what you ordered, not what they actually delivered.Today I ordered $150 worth of groceries, and agreed to pay an additional $30 in delivery fees and a tip for the driver. Three hours after my order was "finalized" they informed me that they were only delivering $17 worth of groceries. But they still charged the full $30 in additional fees. Last week I ordered chicken legs that were on sale, and a couple of bottles of soda. Hours after my order cut-off, they emailed to say that the sale items were out of stock. They delivered the soda, but still charged the full delivery fees and driver tip as if they had delivered fifty pounds of chicken.Well, they got me for the last time. Their prices are great, better than the warehouse club for some items, but that only matters if you can actually get the items you order. Their order policies amount to nothing but a bait-and-switch scam, and I'm dome being scammed.
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