We have had a smart metre for over 2 years and it still does not work. After endless communication with octopus and a lot off different engineers.who just keep changing the meter. Now blaming poor signal. This is provided to Octopus by DCC(Data Collection Company who were set up by the government). I asked Octopus to contact DCC as DCC will not entertain enquiries by the public. I was told that Octopus can not do this. I find this strange as DCC are in fact sub-contractors for Octopus. I was offered £100 by Octopus as a means of resolving the issue. This has now been increased to £150 or for me to take it to the ombudsman. Issues with meters that are unable to send readings mean “added value” tariffs are not available ie cheaper off-peak charging for electric vehicles
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