As I write this at 9:15 AM, I’m awaiting a call from a district manager. If I don't hear back by 9:30, I will reach out to them. Depending on the outcome, I may update this review to either 1 or 2 stars. I opened an account at this location in April. In November, I sought my bill to pay early, only to find nothing under "My Units" on the site. Concerned, I called them. The representative admitted he accidentally initiated a move-out process. He assured me my items were still there and that he would create a new account for billing on Dec. 1. I had already received multiple calls from the company about this new account. On Dec. 1, I received two calls asking for payment, but I couldn’t make it at that time. They said I had until the 4th. Now, on the 4th, I see five accounts created for billing, none showing a balance. When I called at 9 AM to clarify, the customer service agent seemed confused about the issue. The problem is that my belongings are in their storage, and they randomly closed my account. At 9:50 AM, I called again and was told the manager wouldn't call back soon due to having many customers. Now, I’m firmly at 1 star. Eventually, he called the store, and my account is now paid with a supposed refund for two months coming.
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