DO NOT USE THIS COMPANY.
I left my whole life in storage in Swansea from spring 2023 till December 2025 paying £220 a month. I paid the insurance, feeling secure in my property being safe indoors.
There was a flood in my locker!
Took videos, photos and filled out all the claim forms, only to be told by all the insurance companies detailed on their paperwork, no longer insure them!
This was confirmed after many emails, calls and visits to Storage Giant, ignored still to this day by their supposed claims team:
claims- at- storagegiant dot co dot uk
This 'team' is non existent, their insurance policy is non existent.
The public facing staff who work in their facilities are told to say, "sorry but the claims are nothing to do with us, we only have the same email address as you."
In their paperwork it states, the claims team will contact you within 10 days of forms being submitted by email.
They have failed to respond, despite the claims team being included in every email I have sent to the insurance underwriters on their paperwork amd website.
They will have seen these insurance companies clearly telling me they no longer insure them.
Still I have heard nothing from them, it's now nearly February 2026.
It's disgusting.
I'm now having to pay £200 to start a small claims court case to try and be compensated for the loss of my belongings.
SHAME ON YOU STORAGE GIANT!
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Stores located throughout the UK, servicing and supporting local businesses, individuals and families for all their storage needs.
Modern storage centres with easy access, onsite lifting equipment and rooms ranging in size from a small 10 sq ft locker, right up to a huge 1000 sq ft. We can even join self storage units together for extra space if you need it.
Manned Receptions and open 7 days a week, fully insured and monitored 24/7 by a state of the art security and CCTV systems, so you can be sure your items are perfectly safe. Unique pin code provided to access the facilities and de-activate the individual alarm on your storage room.
No long term contracts, quick and simple move in process, affordable storage solutions and the ability to upscale and downsize your storage rooms - hassle free.
At Storage Giant, we love the unusual storage enquiries, so if you have something to store out from the norm........we would love to hear from you !
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