For background, I print resin models for myself, and for friends. The quality of the models that Steamforged Games is content sending people is not any kind of standard I would even find acceptable to give as a gift for free. Models that have clearly not been allowed to have the IPA fully dry before curing and come out shiny and with muddied detail. Models that have supports still left on them, as well as support marks left on them from when said supports were removed. Shipping a warjack with a pit/hole in the body due to a printing error. They even ship models with obviously misshapen parts, either from printing incorrectly, heat, or some other factor. For the latter issue, I've found I've had to use hot water to anneal the misshapen parts and bend them into the correct position (often a thin part, such as a rifle, sword, or bipod).On top of all this, I didn't even get everything I've paid for. The Winter Korps Core Expansion is missing a model, and a Mini Crate mini that I was charged for back in October still has not shipped to me.Not only that, their customer service is non-existent. Even when you try to get things resolved, there's far too much automation, canned responses, and nothing replies about there being too much shipping volume nationwide, when no other company has ever given me issues like this, nor provided such excuses. I have a ticket for replacing a model open, and it's sat for 10 days with no response. That's well outside the estimate they gave of 5 days to deal with the backlog of requests from the Christmas break they went on.The only reason I'm giving this 2 stars instead of 1 is because I like the Warmachine IP, and I like the way that they're handling the rules and the legacy models, making the rules largely free in their app, and offering STLs to be able to print legacy models. But their own printing service is atrocious, and I know I could do better (despite their poor pre-support work on models. People I've talked to have said they just manually support, because SFGs pre-supports are very hit or miss). Why do I know I could do better? Because I don't settle for doing things by half measures. If it's not good enough, I do it again until I get it right. And SFG should take the same approach.
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