Review Time
Just waited a little bit more than 3 months for broken guild ball minis. with the sent package, it´s clear they don´t give a damn. You need no degree to see that the minis will break packaged like this. this is an absolute joke. DO NOT BUY THERE!!!
Just waited a little bit more than 3 months for broken guild ball minis. with the sent package, it´s clear they don´t give a damn. You need no degree to see that the minis will break packaged like this. this is an absolute joke. DO NOT BUY THERE!!!
For background, I print resin models for myself, and for friends. The quality of the models that Steamforged Games is content sending people is not any kind of standard I would even find acceptable to give as a gift for free. Models that have clearly not been allowed to have the IPA fully dry before curing and come out shiny and with muddied detail. Models that have supports still left on them, as well as support marks left on them from when said supports were removed. Shipping a warjack with a pit/hole in the body due to a printing error. They even ship models with obviously misshapen parts, either from printing incorrectly, heat, or some other factor. For the latter issue, I've found I've had to use hot water to anneal the misshapen parts and bend them into the correct position (often a thin part, such as a rifle, sword, or bipod).On top of all this, I didn't even get everything I've paid for. The Winter Korps Core Expansion is missing a model, and a Mini Crate mini that I was charged for back in October still has not shipped to me.Not only that, their customer service is non-existent. Even when you try to get things resolved, there's far too much automation, canned responses, and nothing replies about there being too much shipping volume nationwide, when no other company has ever given me issues like this, nor provided such excuses. I have a ticket for replacing a model open, and it's sat for 10 days with no response. That's well outside the estimate they gave of 5 days to deal with the backlog of requests from the Christmas break they went on.The only reason I'm giving this 2 stars instead of 1 is because I like the Warmachine IP, and I like the way that they're handling the rules and the legacy models, making the rules largely free in their app, and offering STLs to be able to print legacy models. But their own printing service is atrocious, and I know I could do better (despite their poor pre-support work on models. People I've talked to have said they just manually support, because SFGs pre-supports are very hit or miss). Why do I know I could do better? Because I don't settle for doing things by half measures. If it's not good enough, I do it again until I get it right. And SFG should take the same approach.
I´m giving two stars purelly on the somewhat nice design, few games that are playable and that they are not outright scam.Steamforged Games are known for somewhat lacking quality of gameplay (not always), not being great to bring the original PC gameplay onto board, have terrible and slow custommer suport, use predatory and FOMO Kickstarter strategies, while NEVER delivering on time - in generall you can count they will be late by at least a year.In generall there is a lack of care and quality controll - they make great, game accurate sculptures - which will often have problems with lack of details or are made in way that is nonsensical to the original. Same goes for texts that mention the lore of original material - often sounding generic (even A.I. like) while having blatantly wrong passages. Sadly the same goes for quality - they have a really good sculpting team again, but mostly the larger models often come warped or broken. Add to that, that they are visibly unable to learn or be straight with their customers - they always put the first fulfilling date soon, inform about delays only few weeks before they should start to fulfill, keep reopening and adding to the pledges, often by kickstarter exclusives that can come over a year after the campaign started and the pledges are supposed to be closed. And again, all the problems with campains that are running now they have had in all previous ones i known off - they do not learn nor step up.
I bought an expensive Khador Box in France several weeks ago. One miniature was missing and another war missprinted. I sent several mails to the customer service but received no answer… what can I think about it? I start a new game and I see I can’t trust the company which produce it… first time in 30 years I have this kind of issue with a tabletop game
Claim your business profile now and gain access to all features and respond to customer reviews.
Got a query or need to speak to customer support? Fill out the form linked below :)
www.procase.com
alakazam.co.uk
trimmingshop.co.uk
dia-dia-dia.com
rockchoir.com
albumworks.com.au
actionfiguresforyou.com
minomog.com
lotzoutdoors.com
empathiclady.co.uk