I attempted to buy a new phone from the store three times. Despite receiving messages about transferring photos, I was not informed that my order failed due to the need for credit card verification; there was no email or SMS notification regarding this. I only discovered the issue while waiting for my phone to arrive and checking my credit card statement revealed no transaction. After some searching, I found out that verification was required. The process involved uploading a photo of my card with my name and number visible—however, my card has the details on opposite sides, making this difficult. The whole experience has been overly complicated, and it feels like the store is more interested in keeping existing customers than facilitating new ones! If I had gone with another brand, I would have received my phone weeks ago. Well done on making the process so challenging!
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