Review Time
I placed an order, which overcharged me. Try getting to the bottom of a google order when the fault is theirs. Their reply was utter rubbish. I have therefore cancelled the order and will not be using the google store again. Absolute rubbish service from such a huge corporation.
I have been a long-time Pixel customer. My Pixel 7a developed severe overheating within warranty. After a complicated repair process and financial loss, I received a written offer for 50% Google Store credit. I accepted it in good faith. The offer was later reclassified as a “typographical error” and reduced to $50.
This experience has significantly impacted my trust in both product reliability and customer support.
I am beyond frustrated with Google’s complete lack of accountability. I bought a new Google Pixel 10 Pro XL, and within just three months, it’s already plagued with multiple issues.
After spending 2 hours on the phone trying to get a solution, I was met with total incompetence. The customer support manager even admitted to me that "no one would buy a Pixel phone" if they experienced what I have. To make matters worse, the support agents hung up on me twice when they couldn't answer my questions.
For a tech giant to charge £1320 for a flagship phone and then refuse to provide a satisfactory solution is daylight robbery. If you’re considering this phone, save your money and your sanity—don’t buy it. If it malfunctions, Google will leave you stranded.
I attempted to buy a new phone from the store three times. Despite receiving messages about transferring photos, I was not informed that my order failed due to the need for credit card verification; there was no email or SMS notification regarding this. I only discovered the issue while waiting for my phone to arrive and checking my credit card statement revealed no transaction. After some searching, I found out that verification was required. The process involved uploading a photo of my card with my name and number visible—however, my card has the details on opposite sides, making this difficult. The whole experience has been overly complicated, and it feels like the store is more interested in keeping existing customers than facilitating new ones! If I had gone with another brand, I would have received my phone weeks ago. Well done on making the process so challenging!
I purchased a new device, and unfortunately, its data was completely inaccurate. I recorded 90 steps before even getting out of bed, 500 steps before leaving home, and somehow reached 10,000 steps while on the bus after a full day at work. My waking heart rate was shown as 120 bpm. It may seem trivial, but when checking the weather before getting up, it reported 3°C when it was really -2°C. Overall, nothing about this device was accurate or even close to being accurate.
I got a new device, but unfortunately, none of the readings were correct. I recorded 90 steps before getting out of bed, 500 before leaving home, and somehow hit 10,000 on the bus after a full day at work. My waking heart rate was inaccurately shown as 120 bpm. It may seem small, but it inaccurately reported the weather as 3°C when it was really -2°C. Overall, I found nothing about this device to be accurate.
I purchased a new device from a retailer. After five months, I encountered display issues that turned the screen white. Upon contacting support, I was told to reach out to the retailer. I gave it one star because it seemed like the company doesn’t care about users. They don't have a dedicated office for device checks, relying instead on third-party services, which have proven unreliable. I ended up at a repair shop only to find I wasn't in their system, leading to a full circus of confusion.
I want to caution others about the 'Price Match' policy at the platform. Before buying a new device, I contacted support to confirm they would match a competitor's price. The agent assured me on a recorded call that I could proceed with the order and request a refund afterward. However, after delivery, the platform refused to honor this agreement. I made my decision based on their guidance, which they are now disregarding. This feels like a serious breach of trust.
I purchased a new device, but it developed battery and overheating problems shortly after. I sent it for repair and was told it had damage and would require a hefty fee for replacement, despite being under warranty. Support informed me that I should have contacted them before sending it in, which was confusing. Overall, the customer service has been disappointing, and I’m left frustrated after being a long-time customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Google Online Store
akmprojects.co.uk
bluesapphirelimited.com
dynastysync.io
whirlpoolindia.com
tenikle.com
raffall.com
talktalkbusiness.co.uk
ddaerials.com
systeme.io
opus.pro
