I am so pleased to say that this HAS been resolved - and QUICKLY - using email. The personal touch is much better. I hope they sort out the computerised method of returns etc. I began an order on December 10th for a shirt with MBuemo personalisation. A shirt arrived but without the personalisation. I began a return process which was eventually resolved. I then ordered a shirt again with Mbuemo personalisation . A shirt was received but with B.Fernandes personalisation. I used the approriate return portal, uploaded the image of the received, incorrect shirt and was told this was being forwarded to appropriate department. The response I received accepted the fault and asked me to state whether I would like a replacement shirt or a refund. As it was for a child's Christmas present I requested a replacement shirt. The response also said I would be kept informed as to progress. Despite being only able to get through via the help section of the portal, I had to make several requests all being dealt with by computer . I subsequently get the same type of email responses from several different people . I am still waiting to hear anything, or receive the shirt. My son and grandchildren have, over many years bought Manchester United shirts, all through the official shop or Megastore. There has been the odd 'blip' over the years but we have continued to support the club rather than go through the unofficial sites. This has been the worst situation. I hope this finds a rapid response, and solution, before I take it further.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
