I've had two very disappointing experiences with the company when buying kits. First, I ordered a shirt for my daughter two weeks before a final, but it never arrived. I eventually got a refund, but my daughter went without her shirt. Communication was slow and unhelpful, and I had to chase for updates. Second, I ordered a kit for my niece on December 7 and only found out about a delay on Christmas Eve. The store kept advertising Christmas delivery despite my issues. Key problems: lack of communication, no formal complaints process, and unmet delivery promises. Based on these experiences, I would recommend avoiding this store and purchasing merchandise from other retailers until their customer service improves.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
