I have placed an international order on 14/08 and they processed it around 18/08 which is not that bad. They provided a tracking number for the order. The order actually arrived to my destination country on 28/08 which is not bad at all, but here where it goes wrong. I waited for more than a month for any other updates. The order is late already, but I figured with all the cuts to the budget and workers being fired this is expected. Until on 1/10/2025 I checked the shipment status and it shows that they are returning the shipment back due to ineligible address. I contacted the store and I got a message about how they're sorry and they'll refund the money. The thing is the address I provided is as detailed as it gets and it includes a phone number that you expect the local delivery to contact, or they would at least contact the sender "Man Utd Store." No, they just send the package back after all this waiting time.I know that you guys suck at the pitch, but to handle a simple order like this? It's disgusting whether it's the Store's mishandling or the cheap/bad shipping company they're working with.I advise you to not order internationally and if you really want to give it a shot, expect a struggle for your items to arrive and roll the dice on if it's even gonna happen.Not shopping from them again any time soon.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
