We visited the United store to get the boys the new away kits printed, and while the main store itself was fine with only a short queue the experience quickly went downhill once we were directed to the external printing area.Despite arriving at 12:20pm, we ended up standing outside for over two and a half hours just to get two shirts printed. The system in place was chaotic and completely inefficient. Staff were calling out numbers that had arrived long after us, while also skipping ahead by nearly 100 places. It was impossible to understand the order or logic, and the lack of clear communication only added to the frustration.To be fair, the staff were clearly doing their best under pressure, but they were visibly overwhelmed and understaffed. It was hard not to feel sorry for them. With such high demand, it’s baffling that printing isn’t offered inside the main store or that additional support wasn’t brought in to manage the queue.We finally left Old Trafford just after 3pm an experience that should’ve taken 30 minutes ended up consuming most of our afternoon. For a club of United’s stature, this setup was a letdown. I hope they seriously reconsider how they manage printing services going forward.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
