Ordered 2 shirts for my 2 young boys with plenty of time before Xmas as a present. Paid the extra £7 for 3 day delivery thinking this would also help. The store didn't even process my order for 4 days before getting royal mail to deliver as the tracking showed this when it eventually came through. I emailed the store 2 over a couple of days and didn't even get 1 response. The parcel eventually turned up after a week and a half 2 days before Xmas to find a shirt missing from the box and no paperwork/invoice. I then emailed man u straight away with a photo of the box explaining all of the above (3rd email in total) to eventually get an email in the afternoon asking for a photo of the box BEFORE it was opened. Not sure if I'm missing the point but surely you have to open the box before finding out something is missing. As I write this I still haven't heard from them and the matter is still not resolved. There will be 2 very disappointed boys on Xmas day. Avoid the official store at all cost!Update 08/01/25Two more emails sent to the online store through there contacts page and no update. I'm still left in limbo not knowing what's going on and if I'll ever receive the missing shirt or a refund.
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
