I had a malfunctioning keyboard so I contacted the support. And even though at the time it was bought the advertised warranty was 2 years, Minisforum discontinued this product and changed the warranty unilaterally to 1 year.
However when I pointed it out, the support instantly accepted to send me a new functioning unit. Even considering the changed warranty duration.
5/5 for the support as a whole
5/5 for the duration of the process (it took ~48h to sort the technical problem and them sending the replacement keyboard, even though this was a kinda unusual situation)
1/5 for overall warranty policies
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MINISFORUM was born among a group of computer engineers who are passionate about advanced technology and design.
Founded in 2012, it has been committed to innovation and production of outstanding products.