Be very careful if you decide to buy something from the Sirui company! I bought one of their quick release ball heads as a present for my wife. 6 months into it – after hardly being used, it developed 2 problems. The first, was that the quick release securing screw kept coming loose and the second was that the ball head would intermittently creep down (and yes, the weight was well withing their prescribed limits).So I contacted Sirui, who replied fairly quickly to say that the solution was to simply tighten the loose screw! Obviously I had been doing this and I could not see how this would cure the ball head creep and I replied to them advising this. Nor could I video the problem as I had no idea when the ball head creep would start!This was Sirui’s reply “Dear customer,could you please send us your order ID? Then we could confirm your order details.And about your problem, we could exchange a new one for you.”Obviously I thanked them and a day or so later had this other email from them “We will create a return label for you, then please send back the ball head, after we receive the return package, we will send you a replacement asap.”So, I sent the ball head back – a couple of weeks later, I received a package from them – opened it – and inside was the ORIGINAL ball head I sent them! No note or anything to accompany it.Contacted Sirui – who said they had ‘repaired’ it, (all they had done was tighten the quick release locking screw which has since come loose, so not really repaired it at all)Been trying to contact Sirui asking them to keep their promise and they are ignoring my emails – so much for their customer service – my advice – do not use this company at all.
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